Refund policy
Returns & Refunds Policy
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
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Unused and in the same condition you received it
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In its original packaging with tags attached
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Accompanied by proof of purchase or receipt
How to Start a Return
To request a return, please contact us at:
Returns should be sent to the following address only after your return request has been approved:
Trend Home Depot
151 Gramercy Tower
6 Curran Road
Cardiff CF10 5JQ
South Wales
United Kingdom
Once your return is approved, we will provide instructions on how to return your item. Please note that items returned without prior approval will not be accepted.
If you have any questions regarding a return, our support team is happy to help.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and arrange an appropriate resolution.
To help us process claims quickly, we may request clear photos of the item and packaging.
Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or customisation reasons, including:
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Perishable goods
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Custom or personalised products
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Personal care and beauty products
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Sale or clearance items
If you are unsure whether your item qualifies for return, please contact us before placing your order.
Exchanges
The quickest way to exchange an item is to return the original item for a refund and place a new order separately once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without justification.
Returned items must still meet the standard return eligibility requirements, including being unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at: