We know how important fast and reliable delivery is when placing an order online. That’s why we work hard to process and ship every order as quickly as possible, with most orders dispatched within 24 hours.

Estimated delivery times are:

• 3–5 business days for most domestic orders
  
• Up to 7 business days within the EU
  
• Up to 12 business days for international deliveries
  

From the moment your order is placed, we carefully monitor the process to ensure everything runs smoothly. Once your parcel has been handed over to the shipping carrier, delivery times may occasionally be affected by customs or import/export procedures, particularly for international shipments. However, we always stay available to support you and provide updates whenever needed.

Every order matters to us. We take pride in offering personal customer service and keeping our customers informed throughout the delivery process. If you have any questions about shipping or estimated delivery dates, our team is always happy to help before and after your purchase.

Please note that larger items, such as furniture, may require additional handling and slightly longer delivery times. These items are delivered to the front door only.

We ship most of our products worldwide throughout the year.

In some cases, certain items may be restricted due to supplier or delivery limitations and may not be available in all regions. If this happens, we’ll let you know and issue a full refund right away.

Our team is always happy to check product availability for your location before you order.

We offer free shipping on most orders worldwide. For certain products or delivery locations, minimum order values may apply:

• UK orders: £29.99

• EU orders: £49.99

• International orders: £99.99

If your order does not meet the applicable minimum value, standard shipping charges will be calculated and displayed at checkout before payment is completed.

Please refer to our Shipping Policy for full delivery information.

We work closely with trusted manufacturers and delivery partners to ensure every order is handled efficiently and delivered securely.

To offer a wider range of products and help improve delivery times, some items may be dispatched from different warehouse locations across the UK and Europe, depending on product availability and the item selected.

This helps us process orders efficiently while ensuring customers receive their purchases as quickly and reliably as possible.

Once you’ve chosen the right product for your home, you can enjoy a secure and straightforward checkout experience.

We accept a range of trusted payment methods including Apple Pay, Google Pay, Shop Pay, PayPal, and all major debit and credit cards.

Our store uses encrypted secure checkout technology and is independently monitored by TrustedSite.com to help provide a safe shopping experience.

We offer a straightforward 14-day return policy, starting from the date your order is delivered.